Delivery and Return
Premier Delivery and Assembly Service
Our first-class delivery and installation service is available for customers across Canada. Our experts will deliver your furniture to the room of your choice and, for most products, provide professional in-room assembly.
Please note that the first time you hear from us may be when we call you to arrange your delivery. Rest assured that your order is in our system, and we do our best to keep customers informed about their order status whenever possible.
Door Delivery Service
Your items will be delivered safely to your doorstep. Please note that some self-assembly may be required. We strive to arrange the most convenient delivery time from Monday to Saturday (excluding public holidays). Products delivered by our approved delivery suppliers will arrive from Monday to Friday.
Where We Deliver
We deliver within Canada. If you live in a postal code that is more than 40 miles from our distribution centers, there may be an additional delivery fee, and delivery may take an extra one to two weeks.
If you have further questions about our delivery service, please review our FAQs or contact us.
Cancellation and Refund Policy
Please note that our cancellation and refund policy is only valid for online orders and excludes personalized orders. If the furniture you order is personalized, this will be stated by one of our sales consultants at the time of purchase. For in-store orders, please contact your local store directly.
If you want to cancel your order before delivery, return an item after delivery, or encounter any problems, here's how we can help you.
Changed your mind after placing your order?
If you decide to cancel your online order (excluding special orders), you can do so at any time before delivery at no charge. Just notify us in writing by post or email. You can find our contact information at the bottom of the page.
We have a 14-day return policy. This means you have 14 days to request a return after receiving your product. To be eligible for a return, your product must be in the same condition as when you received it—unused, with labels, and in its original packaging. You will also need your receipt or proof of purchase.
To start the return process, please contact us at theibizahome@gmail.com. Returns must be sent to the following address: 5767 Hwy 7 unit 3, Woodbridge, ON L4L 1T7, Canada. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the item. Items returned to us without a return request will not be accepted.
For any return inquiries, feel free to contact us at theibizahome@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the wrong item was delivered, so we can assess the issue and correct it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at theibizahome@gmail.com.